The summary from the staff walk-abouts  and provider meeting for February:

Staff

• Operations seem to be going smoothly.
• Need to address document prep for visits, e.g. making sure that hospital notes have been received prior to a hospital follow up visit.
  • eCW may have a “pending” jelly bean options that can help with this.
• Will try to schedule a Lyme talk for staff.
• All staff should be getting transcripts of voice mails sent to email.
• Focus on customer service within bounds, i.e. helping the patient to the extent that our policies allow.
  • Lower capacity means increased boundaries.
• Staff web site needs to be checked each morning with email.

Providers

• Patients who haven’t been seen for three years are inactive patients. They would need to reestablish as new patients.
• Need to make sure that scheduling reflects purpose of visit. “Follow up” is too general. “Refill” needs to include medication.
• The rendering provider needs to be checked with scanner documents. All documents should not be scanned and sent to Dr. Sparks.